Privacy Policy

Last updated: June 2024

Vaelory ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

Information We Collect

When you create an account and use Vaelory, we collect the following information:

Your name and email address
Date of birth and zodiac sign (used to personalise your experience)
Relationship status and intentions (provided during onboarding)
Chat messages exchanged with experts on our platform
Lumen balance, transaction history, and payment records
Session data including session duration and expert ratings

How We Use Your Information

To provide and operate the Vaelory platform and live chat services
To process payments securely via our payment provider Paddle
To personalise your experience (horoscopes, expert matching)
To send important service notifications (session reminders, balance alerts)
To improve the platform and resolve technical issues

Data Storage

Your data is stored securely using Supabase, a trusted cloud database provider. All data is encrypted in transit and at rest. We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time.

Payments

All payments on Vaelory are processed by Paddle, a third-party payment provider. Vaelory does not store your credit card or payment details. Paddle's privacy policy governs the handling of your payment information. You can review it at paddle.com/legal/privacy.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share limited data with:

Paddle, solely for payment processing
Service providers who assist us in operating the platform (under confidentiality agreements)
Law enforcement if required by applicable law

Cookies

Vaelory uses local storage (not traditional cookies) to keep you logged in and remember your preferences. We do not use third-party tracking or advertising cookies.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Withdraw consent at any time

To exercise any of these rights, please contact us at the email below.

Children

Vaelory is intended for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform. Continued use of Vaelory after changes constitutes acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy, please contact us at: hello@vaelory.com

By using Vaelory, you acknowledge that you have read and understood this Privacy Policy.