Refund Policy

Last updated: October 2026

Who Processes Your Payment

Where you buy Lumens decides who processes the payment and issues refunds:

On the website (vaelory.com) — payments are processed by Whop, our payment provider. You'll receive a receipt email from Whop. Approved refunds go back to the card or payment method you used.

In the Vaelory app for Android — payments are processed by Google Play. Within 48 hours of a purchase you can also request a refund yourself: on play.google.com click your profile picture → Payments & subscriptions → Budget & order history, find the Vaelory purchase, click Report a problem and ask for a refund — or use Google's refund request page. Google decides on these requests, usually within 1–4 days.

Unused Lumens

If you purchased a Lumens package and have not used any Lumens from that purchase, you may request a full refund from us within 14 days of the purchase date — wherever you bought it. Email us at hello@vaelory.com with your account email and the order details (see below). We issue approved refunds through Whop or Google Play, back to your original payment method; the money usually appears within a few business days, depending on your bank.

When a purchase is refunded — by us, by Google, by Whop, or through a chargeback or payment dispute — the Lumens from that purchase, and the 100-Lumen bonus if it was your first purchase, are removed from your balance. A partial refund removes the matching share of that package's Lumens.

Partially Used Packages

If you have used some Lumens from a purchased package, we are unable to offer a refund for the used portion. Unused Lumens from a partially used package are also non-refundable.

Free Trial

Your first 3 minutes with any expert are completely free — no payment required. We encourage you to try Vaelory before purchasing Lumens.

Palm Reading Requests

Palm reading requests are non-refundable once your photo has been submitted and reviewed by an expert. If your request has not yet been reviewed, please contact us and we will do our best to assist.

Technical Issues

If you experienced a technical issue that prevented you from using your Lumens (such as a platform error or service disruption), please contact us at hello@vaelory.com and we will review your case individually.

How to Request a Refund

App purchases within 48 hours: you can request it in Google Play (see above). Otherwise, email hello@vaelory.com with:
— Your account email address
— The order details and date of purchase: for website purchases, the receipt from Whop; for app purchases, the Google Play order number (GPA.…)
— A brief description of your request

Please contact us before opening a dispute with your bank — we can usually resolve the issue faster.

We aim to respond within 2 business days.